gv66 Privacy Policy

gv66 is committed to protecting the privacy and personal data of every individual who interacts with our platform. This Privacy Policy applies to all personal data collected, processed, and stored by gv66 in connection with the provision of our online casino, sports betting, live dealer, card game, and related services to players in Bangladesh.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated herein by reference. Together, these documents form the complete agreement governing your use of the gv66 platform.

This document is written in English. In the event of any ambiguity between this Privacy Policy and any translated, paraphrased, or summarised version, the English-language text of this document shall prevail. If you have questions about any part of this Privacy Policy, please contact our support team at [email protected] before creating an account.

gv66 collects personal data in the following categories. The specific data points collected from any individual player will depend on the features and services they use on the platform.

gv66 does not intentionally collect special-category personal data (such as health information, religious beliefs, or biometric data for identification purposes) except where expressly required by applicable law or regulatory obligation.

gv66 collects personal data through the following channels:

• Direct submission: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, submit a support request, or respond to a survey or promotion.
• Automated collection: Technical and usage data collected automatically as you navigate the gv66 platform, including via cookies, web beacons, server logs, and similar tracking technologies. See Section 7 (Cookies & Tracking) for full details.
• Third-party sources: Identity and fraud-risk data received from our third-party identity verification partners and payment processors in the course of processing your transactions or verifying your identity. gv66 only receives data from third-party sources that have the legal right to share it with us.
• Public sources: In limited circumstances, publicly available information may be referenced during enhanced due-diligence procedures required under anti-money laundering obligations.

gv66 uses the personal data we collect for the following purposes:

1. Account creation and management: To register your account, verify your identity, maintain your player profile, and facilitate your access to all gv66 services.
2. Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported Bangladeshi payment methods. All transactions are denominated in Bangladeshi Taka (৳).
3. Legal and regulatory compliance: To satisfy age-verification requirements (21+ only), anti-money laundering (AML) obligations, know-your-customer (KYC) procedures, and any other applicable legal or regulatory requirement.
4. Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, match-fixing, and other prohibited conduct as defined in our Terms & Conditions.
5. Customer support: To respond to your support enquiries, investigate complaints, and resolve disputes in a timely and effective manner.
6. Responsible gaming: To monitor your gaming behaviour for indicators of problem gambling, to administer deposit limits, session timers, cooling-off periods, and self-exclusion requests, and to reach out proactively where our responsible gaming systems flag a concern.
7. Marketing and personalisation: To send you promotional offers, bonus notifications, and platform updates by email or in-platform notification — but only where you have provided explicit consent to receive marketing communications. You may withdraw this consent at any time.
8. Platform improvement: To analyse aggregated, anonymised usage data to understand how players interact with gv66 and to improve the platform's features, performance, and user experience.

gv66 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or unless required to do so by applicable law.

gv66 processes your personal data only where we have a valid legal basis to do so. The legal bases we rely on are:

• Contractual necessity: Processing that is necessary to perform our contract with you — primarily account management, transaction processing, and customer support.
• Legal obligation: Processing required to comply with applicable law, including age verification, KYC, AML, and tax-reporting obligations.
• Legitimate interests: Processing for purposes that are in gv66's legitimate business interests and do not override your fundamental privacy rights — including fraud prevention, platform security, and service improvement. We conduct a balancing test before relying on this basis to ensure your interests are not unduly compromised.
• Consent: Processing for purposes where you have given us explicit, informed, and freely withdrawable consent — primarily the sending of direct marketing communications. You may withdraw consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email.

gv66 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose:

• Payment processors and mobile wallet providers: bKash, Nagad, Rocket, Upay, and other payment partners require transaction data to process your deposits and withdrawals. Each partner operates under its own data protection policy and is contractually prohibited from using your data for any purpose beyond facilitating your transaction.
• Identity verification service providers: Third-party KYC and age-verification partners who assist us in confirming the identity and eligibility of new and existing players.
• Game content providers: Game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as session tokens) that is necessary to deliver their games within the gv66 environment. These providers do not receive your full personal profile.
• IT and platform infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers who process data on our behalf under strict contractual data processing agreements.
• Legal and regulatory authorities: Government bodies, law enforcement agencies, or regulatory authorities in Bangladesh or other applicable jurisdictions where we are required by law to disclose data, or where disclosure is necessary to protect the rights, property, or safety of gv66, our players, or the public.
• Professional advisers: Legal counsel, auditors, and compliance consultants who are bound by professional confidentiality obligations and who require access to your data only to the extent necessary to provide their services to gv66.

Any third party that receives personal data from gv66 is required to handle that data in a manner consistent with this Privacy Policy and applicable data protection law. gv66 maintains data processing agreements with all third-party processors.

gv66 uses cookies and similar tracking technologies to improve platform functionality, enhance security, and understand how players navigate our site. A cookie is a small text file placed on your device by a website server. Cookies cannot execute programs or deliver viruses to your device.

The following categories of cookies are used on the gv66 platform:

• Strictly necessary cookies: Essential to the operation of the platform. These include session authentication cookies that keep you logged in as you navigate between pages, and security cookies that help detect and prevent fraudulent access. These cookies cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences — such as your preferred language, display settings, and responsible gaming tool configurations — so that you do not need to reconfigure them on every visit.
• Analytical cookies: Used to collect aggregated, anonymised data about how players interact with gv66, including which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is used solely to improve platform performance and user experience.
• Security and fraud-prevention cookies: Used to detect unusual login patterns, identify devices associated with fraudulent activity, and support our anti-money laundering monitoring systems.

You may manage or disable non-essential cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the gv66 platform. Strictly necessary cookies cannot be disabled via browser settings without causing service interruptions.

gv66 takes data security seriously and has implemented a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following measures:

• SSL/TLS encryption: All data transmitted between your device and gv66's servers is encrypted using industry-standard Transport Layer Security (TLS). This applies to all login sessions, payment transactions, and personal data submissions.
• Encrypted data storage: Sensitive data stored in gv66's databases — including passwords, payment credentials, and identity document references — is stored in encrypted form using strong cryptographic algorithms.
• Access controls: Access to personal data within gv66's systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data necessary to perform their specific job function, and all access is logged and auditable.
• Regular security reviews: gv66's technical infrastructure and security protocols are regularly reviewed and tested to identify and remediate vulnerabilities before they can be exploited.
• Incident response: gv66 maintains a data breach response procedure. In the event of a security incident that poses a risk to your personal data, we will notify affected players promptly and take all necessary remedial action.

While gv66 employs robust security measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Players are responsible for maintaining the security of their own account credentials and for reporting any suspected unauthorised access to [email protected] immediately.

gv66 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Our general retention principles are as follows:

• Active account data: Personal data associated with an active gv66 account is retained for the duration of the account's active status and for a minimum of five years following account closure, in accordance with standard financial record-keeping obligations.
• Transaction records: Records of all deposits, withdrawals, and betting transactions are retained for a minimum of five years following the date of each transaction, as required by anti-money laundering regulations.
• Identity verification documents: Copies of identity documents submitted during the KYC process are retained for a minimum of five years following account closure or the date of the most recent transaction, whichever is later.
• Support communications: Records of customer support interactions, including chat transcripts and email correspondence, are retained for three years following the closure of each support case.
• Marketing consent records: Records of your marketing consent preference (opt-in or opt-out) are retained for as long as your account is active, plus a reasonable period thereafter for compliance purposes.

When your personal data is no longer required for the purpose it was collected and no legal obligation requires its continued retention, gv66 will securely delete or anonymise that data in a manner that prevents reconstruction of the original information.

As a data subject, you have the following rights in relation to the personal data that gv66 holds about you. To exercise any of these rights, please submit a written request to [email protected]. We will respond within a reasonable timeframe and in any event within 30 days of receiving a valid request.

• Right of access: You have the right to request a copy of the personal data gv66 holds about you, together with information about how that data is being used.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data that gv66 holds about you.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for gv66 to retain it, subject to any overriding legal obligations that require us to keep certain records.
• Right to restrict processing: You have the right to request that gv66 limits the way it uses your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on a contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where gv66 relies on legitimate interests as the legal basis for processing, or where your data is being used for direct marketing purposes.
• Right to withdraw consent: Where gv66 processes your data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

gv66 is strictly an adult-only platform. Access to our services is restricted to individuals aged 21 years and older. We do not knowingly collect personal data from anyone under the age of 21.

During the registration process, gv66 implements age-verification checks to confirm that all new players satisfy the minimum age requirement. Where there is a reasonable suspicion that an account is being operated by an individual under the age of 21, the account will be suspended immediately pending the completion of age-verification procedures. If verification confirms that the account holder is under 21, the account will be closed, all funds will be forfeited, and any personal data collected will be securely deleted except where retention is required by law.

If you are a parent or guardian and believe that a minor has created a gv66 account using false information, please contact us immediately at [email protected]. We will investigate and act on all such reports promptly.

The gv66 platform may contain links to third-party websites or services — for example, links to payment partner portals or game provider information pages. These third-party sites are governed by their own privacy policies, which gv66 has no control over and no responsibility for.

gv66 does not endorse the privacy practices of any third-party website and is not responsible for the content or data-handling practices of any site that is not operated directly by gv66. We strongly recommend that you review the privacy policy of any third-party website you visit via a link on the gv66 platform before submitting any personal data to that site.

The presence of a link to a third-party site on the gv66 platform does not imply a partnership, affiliation, sponsorship, or endorsement of that site or its operator by gv66.

gv66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When material changes are made to this Policy, we will notify registered players by email to the address on file and/or through a prominent notification displayed within the gv66 platform.

The revised Privacy Policy will be published at gv66.io/privacy-policy and will include an updated "Last Updated" date at the top of the document. Changes will take effect on the date specified in the notification. Your continued use of the gv66 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

If you do not agree with the changes to this Privacy Policy, you must cease using the gv66 platform. You may request account closure by contacting our support team at [email protected]. Account closure does not affect gv66's right to retain data as required by law or as set out in Section 9 (Data Retention) of this Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gv66 handles your personal data, please contact our support team using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

gv66 aims to respond to all privacy-related communications within 5 business days. Complex data subject requests — such as full data access requests or erasure requests requiring cross-system verification — may take up to 30 days to process. We will keep you informed of progress throughout.

If you are not satisfied with our response to your privacy enquiry, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. gv66 will cooperate fully with any regulatory investigation relating to our data practices.